Talking points about success

• Success arising from vison and setting both short- and long-term goals (proactive thinking)

• Success arising from innovation and serendipity

• Success arising from no longer putting band-aids on a broken/inefficient system or process, but instead inventing the fix from scratch

• Success arising from optimizing communication (with stakeholders) and seeking opinions/feedback (from peers and staff)

• Success arising from supporting people not just deliverables (especially important when working remotely)